Help

Support

olywork is operated by Olywork Early access

The short version

  • Email us: taqi@olywork.com — for anything at all, including account, billing and security.
  • Technical support: email our support team directly for fast assistance with API keys, endpoints, and tool routing.
  • Security problems: email rather than filing any public discussion, so it can be resolved confidentially.
  • Response time: we aim for two working days.

01Before you write in

Most questions are answered faster by one of these:

02Common things

I cannot sign in. olywork has three doors: GitHub, Google, and a one-time code sent to your email. If a code does not arrive, check spam for mail from no-reply@olywork.com. Signing in for the first time creates the account — there is no separate registration.

A call was refused for funds. Catalog endpoints that olywork serves on its own key are metered against your team's prepaid balance. Run olywork balance to see it, and olywork topup to add more. A new team starts with $1.00 free, and there is a default ceiling of $5 per team per day so a runaway agent cannot spend without limit.

I want my API keys removed. Deleting a tool or a secret in the dashboard removes the stored credential. To delete an entire team and everything in it, use olywork org delete <slug>. If you would rather we did it, email us from the address on the account.

Something is charging more than I expected. Every metered call is recorded with what it cost. olywork balance shows the ledger. If a price looks wrong, tell us the endpoint id and we will check it against the provider's own rate — the catalog's prices are read from provider rate cards and from what we observe being charged, and both can drift.

Is my data used for anything else? No. Credentials are encrypted at rest and used only to make the calls you or your team ask for. The privacy policy is the full answer.

03Reporting a security issue

Email taqi@olywork.com with the details and how to reproduce it. We will confirm we received it, tell you what we found, and credit you when the fix ships if you would like us to.

04Enterprise & Dedicated Registry

For custom rate limits, private enterprise tool catalogs, or on-premise proxy instances, contact our enterprise team at taqi@olywork.com.

05Contact

Olywork
Email: taqi@olywork.com
Service: olywork.com